Conversational Commerce

Conversational Commerce

Put FB Messenger Demo and any conversational commerce demo here on the landing page. I have taken the content from https://www.linkedin.com/pulse/transaction-needs-conversation-jagadish-nomula/ and modified it in 5 minutes. 

What is the right user interface for a commerce transaction?On one side when you walk to a physical store in countries such as India, a personal shopper greets you, asks you what you are looking for, shows you items, gets your feedback from your facial, speech reactions, and comes up with more items. Your personal shopper will make sure you complete the transaction by engaging you in an active conversation. Let us call this experience a conversational experience.On the other side, we have sites such as Amazon, eBay which have rich information about the inventory. To purchase an item, you first figure out a search term, look at the search results, refine your search query, look at more items, select an item, read the description, browse more merchandising and then finally purchase an item. The onus is on the customer to figure out that special merchandise he would love from millions of items. Let us call this experience the status quo.

The status quo experience was invented in the 1990s when the internet browser was the biggest distribution vehicle and the pioneers in the space had to figure out a way to constrain their ideas into what was possible in HTML. This experience worked for 25 years and made e-commerce possible.

Can we simplify a transaction and make it easy for the shopper? Has the technology improved to revisit the experience of the status quo? With the advancements in Deep Learning, Speech recognition, and growth of Mobile commerce, Messaging Apps, it is the time to move from the status quo to the conversational experience. We at Voicy.AI can help. You can see a demo of Conversational Commerce on Facebook Messenger here. Please ping us at info@40.122.44.135 for a free consultation.

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